Refund Policy
This policy explains how to request a refund for Call Pet Pro. Your statutory consumer rights under applicable law are not limited by this policy.
1. Identify your payment provider
Your refund path depends on where the purchase was completed:
- Apple App Store: Apple processes the payment and decides refund requests under Apple's policies.
- Paddle checkout: Paddle acts as Merchant of Record and handles payment processing, billing documents, subscription management, and refunds for supported Android direct-distribution purchases.
2. Apple App Store purchases
To request a refund for an Apple purchase, visit reportaproblem.apple.com or contact Apple Support. Call Pet cannot issue an App Store refund directly.
3. Paddle purchases
For a purchase completed through Paddle, start your request from the receipt email, the authenticated Paddle customer portal opened from Call Pet, or paddle.net. You can also contact support@callpet.me so we can help identify the transaction and direct you to the correct support path.
Refund eligibility is assessed using the transaction facts, Paddle's applicable buyer terms and refund process, and mandatory consumer-protection requirements. More information is available in Paddle's Refund Policy.
4. Cancellation is different from a refund
- Canceling a monthly or yearly subscription prevents future renewals. It does not automatically refund a completed charge.
- After cancellation, Pro access normally remains available until the end of the paid billing period.
- A lifetime plan is a one-time purchase and has no recurring renewal to cancel.
5. Failed, canceled, or pending payments
A failed, canceled, pending, expired, or unpaid checkout does not grant Call Pet Pro. If your payment method shows a temporary authorization after an unsuccessful attempt, the payment provider or bank normally controls when that hold is released.
6. Technical problems
If a successful purchase is not recognized, use Restore Purchase or the purchase-completion link provided for the supported Android flow. If the issue remains, email support@callpet.me with the platform, approximate purchase time, and the non-sensitive transaction reference shown on your receipt. Do not send full card details.
7. Contact
Service provider: Chen Zhiguo (indie developer)
Email: support@callpet.me
Address: Shell Haiyan Apartment, Huamao City Phase II, Shui'an South Street, Chaoyang District, Beijing, China